Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • phone us on 0115 9621717, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

  • use our appointment request form, Monday to Friday 7am to 4pm. We will respond within 4 hours during opening times
  • phone us on 0115 9621717, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
  • use your NHS App or your NHS account to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Telephone Appointments

If you have a problem that may not need a face to face appointment, please let reception know when you ring as you may be able to speak to the doctor/nurse on the telephone. We also offer late evening telephone consultations once a week on a Tuesday from 18.30 pm (evenings may vary).  If you would prefer that time, please let reception know and they can organise it for you.

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

When the surgery is closed, you have the following options depending on the type of medical assistance required:

Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by NEMS Community Benefit Services Ltd Out of Hours service. The Out of Hours service provides medical care for patients that do not need Emergency Department Care. It is a service that is led by a range of clinical staff such as GPs, Nurses, Advanced Nurse Practitioners and Emergency Care Practitioners.

This service is for problems which cannot wait until the next available surgery. You will be required to provide full information about your problem and will be expected if required to attend Platform One Practice (based on Station Street, Nottingham) if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.

During out of hours you should contact the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.

Call 0115 9621717 and your call will be diverted to the Nottingham Emergency Medical Service (NEMS).  A health advisor will assess your needs and you will be seen as necessary.  www.nems.org.uk

Call 111 and speak to a health advisor who will assess your symptoms and get you transferred to the appropriate care service.

In a genuine emergency you shall call 999 or go directly to the Accident and Emergency department at the Queens Medical Centre, Derby Rd, Nottingham. Chest pains and / or shortness of breath constitute an emergency.

NHS 111 – whatever the problem.  www.nhs.uk/111.

Nottingham urgent care centre, London Rd, Nottingham, NG2 4LA (next to the BBC) is a  service open 7 days a week 7am to 9pm.

No appointment necessary.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 10am.

Extra evening and weekend appointments

Extra evening and weekend appointments available in local area You can now book routine GP and Nurse appointments in the evening, at weekends and over bank holidays in your local area.

Pre-bookable appointments are available at weekends and bank holidays and you can be seen by a GP, Nurse or Healthcare Assistant. To book your appointment, contact the surgery during normal opening hours. Please be aware that the appointment may take place at another GP Practice in the area. If you need urgent medical advice when the surgery is closed, you should continue to call NHS 111.

Phlebotomy Services

Non-urgent advice: Please note

If you require a blood test, please contact one of the below clinics to make an appointment. Alternatively, you can attend walk-in clinics at the hospital. Please remember to take the pathology request form given to you by your health provider.

Park House, 61 Burton Road, Carlton, Nottingham – 0115 9555391 – Mon – Friday 8am – 11.45am.

Arnold Health Centre, 79 High Street, Nottingham – 0115 9529438 – Mon – Friday 8.30am – 11.40am.

The above clinics are booked appointment systems.

To arrange blood tests for children 12 years and under please contact: – Children’s phlebotomy services 0300 1233387.